Blog
August 12, 2025
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Enterprise leaders are feeling the pressure to “do more with AI” and fast. But adopting agentic AI without a strategic foundation can lead to dead end pilots, wasted resources, and no clear ROI.
At LAVA, we help our customers cut through the hype and make informed, business aligned decisions when it comes to emerging technologies like agentic AI, advanced AI systems that can operate independently, make decisions, and execute tasks across customer and internal operations.
Here are key insights to guide your AI journey:
Start With Strategy, Not Shiny Objects
The best AI initiatives solve real problems, not just tech for tech’s sake. Before evaluating solutions, align your AI plans to core business goals and CX pain points.
Ask:
Balance Innovation with Risk
As AI systems gain autonomy, control becomes more complex. Agentic AI is fast and efficient, but also less predictable. You’ll need clear guardrails, risk assessments, and a plan for managing edge cases and sensitive interactions.
Stakeholder buy in, from frontline teams to customers, is also essential. Education, transparency, and change management are key.
Identify High Impact Entry Points
Agentic AI has the potential to transform your CX, but only if applied with intention. Look for high friction processes where automation can drive measurable outcomes.
Proven use cases include:
Design With Guardrails in Place
Don’t leave responses to chance. With retrieval augmented generation (RAG), AI agents can reference a trusted knowledge base for accurate, controlled output. This ensures your brand voice, compliance, and service standards are maintained, even at scale.
Move With Purpose, Scale With Confidence
We believe agentic AI should serve a purpose, not a trend. The most successful implementations start small, prove impact, then scale. LAVA helps you find that starting point, define your guardrails, and build momentum with the right partners and platforms.
💡 Want to learn more? We’re hosting educational sessions on enterprise AI adoption, tailored to your industry and business model. No pitch, just insights to help you lead with clarity
Reach out to your LAVA rep or click HERE to schedule a session.
LAVA helps enterprise business leaders evaluate the global market of all things As a Service and Managed Service Solutions. We examine customers current environments and ways we can advance their technologies while reducing cost and complexity along the way. We are the CIO's most Trusted Advisor.
