LAVA Technology Services was named Top Trusted Advisor in AI in the 2026 AVANT Summit Awards, presented at AVANT’s Special Forces Summit 2026 (SFS26) in Dallas. The Summit Awards recognize Trusted Advisors for the value they deliver to customers, the results they achieve, and the example they set for the advisor community. For IT and finance leaders, it signals that LAVA’s AI guidance is recognized by the technology channel it works in every day.
The short answer
- LAVA was named Top Trusted Advisor in AI at the 2026 Summit Awards.
- The award was presented at Special Forces Summit 2026 in Dallas. This year’s theme was “Trusted to Transform.”
- Winners were selected from a nationwide network of Trusted Advisors who help organizations work through complex technology decisions.
- LAVA helps IT and finance leaders evaluate CX and AI technology with a vendor-neutral approach, from discovery through deployment.
What is the AVANT Summit Award for Top Trusted Advisor in AI?
The Summit Award for Top Trusted Advisor in AI recognizes an advisory firm for its work helping customers evaluate and adopt AI technology. It is one of the 2026 Summit Awards, which honor Trusted Advisors for the value they deliver to their customers, the results they achieve, and the example they set for the advisor community.
Winners were selected from a nationwide network of Trusted Advisors. These are firms that help organizations make complex technology decisions across areas like connectivity, cloud, security, customer experience, and AI.
Where was the award presented?
The award was presented at AVANT’s Special Forces Summit 2026 (SFS26) in Dallas, Texas, in October 2026. The summit brings Trusted Advisors and technology partners together for several days of strategy, training, and recognition. This year’s theme was “Trusted to Transform,” which matches how LAVA works with clients: earn their trust first, then help them make real change happen.
The LAVA team accepted the award on stage in Dallas.
“AI is moving fast, and most of the leaders we work with feel pressure to do something with it before they know what actually fits. Our job is to cut through the noise, find the solutions that solve real problems for their business, and help them buy with confidence. This recognition tells us that approach is working.”
— Jake Jansen, Co-Founder & CEO, LAVA Technology Services
What does this recognition mean for LAVA clients?
For clients, the award shows that the people guiding their AI decisions are recognized for doing that work well. AI is moving quickly, and the vendor landscape is crowded. IT and finance leaders need an advisor who can separate useful capabilities from hype and line them up with business goals.
LAVA’s approach stays the same:
- Strategic clarity. We cut through the noise so you can make confident, data-backed decisions about your CX and AI technology stack.
- End-to-end support. We stay with you from solution discovery through deployment and beyond.
- Reduced risk. Our vendor-agnostic approach helps you avoid costly mistakes and invest only in what moves the needle.
- Vendor alignment. We connect you with leading technology providers and negotiate on your behalf.
Which AI and CX technologies does LAVA help organizations evaluate?
LAVA’s CX & AI advisory helps organizations navigate:
- Conversational AI and virtual agents
- Omnichannel contact center platforms (CCaaS)
- Customer journey orchestration tools
- Workforce optimization (WFO) and real-time agent assist
- Post-interaction analytics
AI decisions rarely stand alone. They depend on the network, communications platforms, security, and cloud environment underneath them. That’s why LAVA advises across network and connectivity, UCaaS and CCaaS, security, colocation and cloud, and telecom expense management, so AI investments fit the environment they run in.
How should IT and finance leaders choose an AI advisor?
Look for an advisor that is vendor-neutral, ties AI to business outcomes, and stays involved after the contract is signed. Before you commit to an AI or CX platform, ask any advisor these questions:
- Which business problem does this AI capability solve, and how will we measure it?
- How does it fit with our current contact center, communications, and data environment?
- Which providers did you compare, and why do you recommend this one?
- Who supports implementation, adoption, and ongoing vendor management?
- How will we track what we’re paying for against what we actually use?
Frequently asked questions
What award did LAVA win at SFS26?
LAVA Technology Services was named Top Trusted Advisor in AI at the 2026 Summit Awards, presented at Special Forces Summit 2026 in Dallas.
What do the Summit Awards recognize?
The Summit Awards recognize Trusted Advisors for the value they deliver to their customers, the results they achieve, and the example they set for the advisor community. Winners were selected from a nationwide network of Trusted Advisors.
What does LAVA do?
LAVA is a vendor-neutral technology advisor. It helps organizations evaluate and source network and connectivity, UCaaS and CCaaS, security, colocation and cloud, telecom expense management, and CX and AI solutions, with support from discovery through deployment.
How can my organization work with LAVA on AI?
Contact LAVA to talk with a Technology Consultant about your CX and AI goals. LAVA will help you compare options, line them up with your business needs, and support you through deployment.
Talk with a Trusted Advisor in AI
Planning an AI or CX initiative? Work with the team recognized as Top Trusted Advisor in AI. Contact LAVA to talk with a Technology Consultant about a practical roadmap for your business.
